Refund policy

Return & Refund Policy

The Blackwood

Last updated: July 2026

Thank you for shopping with The Blackwood. We want you to love your purchase. Please read this Return & Refund Policy carefully before placing an order.

Return Window

You may request a return of eligible items within 14 days of the delivery date. Requests made after this period cannot be accepted.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused, unworn, and in the same condition in which you received it
In its original packaging, with all tags, accessories, and components included
Accompanied by proof of purchase (order number and the email address used for the purchase)

Non-Returnable Items

The following items are final sale and cannot be returned or refunded for change of mind:

Any item purchased as part of a promotion, special offer, bundle, or at a discounted price — including our "buy one, get one," "buy 1 get 2," and similar promotional offers
Items that have been used, worn, damaged, or altered after delivery
Items returned without their original packaging or with missing parts or accessories
Items returned after the 14-day return window has passed

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We will arrange a free replacement or a full refund at no cost to you. This protection applies to all orders, including promotional items — you are always covered against defects or errors on our part.

How to Start a Return

To start a return, send an email to info@theblackwood.us including:

Your order number
The email address used for the purchase

Please wait for our team to review your request and send you the return instructions and return address before shipping anything back. Items sent back without prior authorization cannot be processed or refunded.

Return Shipping

Return shipping costs are the responsibility of the customer. (The only exception is for damaged, defective, or incorrect items, which we cover in full.)

We strongly recommend using a trackable shipping method, as we cannot be held responsible for return packages that are lost or damaged in transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Original shipping charges (if any) are non-refundable.

Exchanges

If you would like a different item, please request a return for the eligible item (subject to the conditions above) and place a new order for the item you want.

Late or Missing Refunds

If you have not received an approved refund within the stated timeframe, please first check with your bank or card provider, as processing times vary. If you still need assistance, contact us at info@theblackwood.us.