Shipping policy

Shipping Policy

The Blackwood

Last updated: July 2026

Thank you for shopping with The Blackwood. This Shipping Policy explains how and when your order will be processed and delivered. Please read it carefully before placing an order.

Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding weekends and public holidays) after your order is placed and payment is confirmed. You will receive a confirmation email with tracking details once your order has shipped.

Orders placed on weekends or holidays begin processing on the next business day.

Shipping & Delivery Time

After processing, estimated delivery takes 12–15 business days.

Total estimated delivery time: approximately 13–17 business days from the date your order is placed (processing + shipping).

Please note that these timeframes are estimates, not guarantees. Delivery may take longer due to factors outside our control, including carrier delays, customs processing, weather conditions, high-demand periods, or incomplete or incorrect shipping information.

Tracking Your Order

Once your order ships, we will email you a tracking number so you can follow your package. Please allow a few days for tracking information to update after your order has been dispatched.

Orders With Multiple Items

Our products may ship from different locations. If your order contains more than one item — including our promotional "buy one, get one" and similar offers — your items may arrive separately and at different times. This is completely normal and does not mean part of your order is missing or lost.

Shipping Costs

Any applicable shipping costs are calculated and displayed at checkout before you complete your purchase.

Incorrect or Incomplete Addresses

Please ensure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend it.

Customs, Duties & Taxes

Depending on your location and applicable regulations, your order may be subject to import duties, taxes, or customs fees. Any such charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Packages

If your tracking has not updated or your package has not arrived within the estimated delivery timeframe, please contact us at info@theblackwood.us and we will do our best to help resolve the issue.

Order Changes & Cancellations

Because we process orders quickly, any request to change or cancel an order must be sent to info@theblackwood.us within 12 hours of placing your order. After this window, your order may already be in processing and can no longer be modified or canceled.